RETURN POLICY

Order Delivery Policy

This Delivery Policy (“Policy”) describes how Fortis Solutions International k.f.t. (“us”, “we”, “our”) operated in order to provide services offered on
https://fortis.international (the “Website”).

Order Initiation and Confirmation

1. Purchase and Payment: Upon successful completion of a purchase and receipt of payment, an order is initiated.
2. Customer Contact: Within 2 business days of order confirmation, an account manager will contact the customer via the email address provided in the customer’s account to:

• Discuss the scope and details of the ordered service.
• Gather necessary information to commence the work.
•  Agree on project timelines and deadlines.

Service Delivery

1. Project Commencement: The service delivery process begins as per the agreed-upon start date.
2. Communication: Throughout the project, the account manager will maintain regular communication with the customer via email to provide updates, request additional information, or address any concerns.
3. Completion and Delivery: Once the service is complete, the customer will receive a notification and an invitation to accept the completed work.

Customer Acceptance and Review

1. Acceptance: The customer has the opportunity to review the completed work. If satisfied, they must provide explicit acceptance. Upon acceptance, the order is considered complete.
2. Revisions: If the customer is not satisfied with the completed work, they may request revisions within 5 business days of receiving the work. The account manager will work with the customer to address the issues raised.
3. Refunds: In cases where revisions are not satisfactory or the customer is unable to agree on a resolution, a refund may be considered. Refund eligibility and procedures are outlined in the clause Refunds of the Policy.

Refunds

1. Refund Request Process: In cases where revisions are not satisfactory or the customer is unable to agree on a resolution, a refund may be considered. To request a refund, the customer must submit a formal request outlining the reason for dissatisfaction to [email protected].
2. Refund Eligibility: The account manager will review the refund request and consider its validity. Refunds will be granted at the manager’s discretion based on the reason for dissatisfaction and the extent of the service delivered.
3. Refund Processing: If a refund is approved, the customer will be notified via email. The full refund will be processed and credited back to the customer’s account wallet or the original payment method within 15 business days of the refund decision.

Communication Channel

All communication related to the order, including project updates, requests for information, and customer support inquiries, will be conducted via the email address associated with the customer’s account.